Welcome to Wig Specialty Store’s FAQ section! We’ve compiled answers to the most common questions about our premium wigs, delivery services, and customer care. If you don’t find what you’re looking for, please contact our friendly team at [email protected].
About Our Products
1. What types of wigs do you offer?
We specialize in a wide variety of high-quality wigs including 4×4 closure wigs, lace front wigs, full lace wigs, headband wigs, half wigs, braid wigs, and more. Our collection also includes ponytails, buns, and braiding hair for versatile styling options.
2. Do you offer both synthetic and human hair wigs?
Yes! We carry synthetic wigs, human hair wigs, and human blend options to suit different preferences and budgets. Each product description clearly specifies the hair type.
3. How do I choose the right wig size?
Most of our wigs come in standard sizes that fit average head circumferences (21.5-22.5 inches). If you’re between sizes or have specific concerns, we recommend measuring your head and comparing with our sizing chart or contacting our style consultants.
Ordering & Account Questions
4. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
5. How can I track my order?
You’ll receive tracking information via email as soon as your order ships. For standard shipping (DHL/FedEx) and free shipping (EMS), you can track your package directly through the carrier’s website using your tracking number.
6. Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.
Shipping & Delivery
7. What are my shipping options?
We offer two convenient shipping methods:
– Standard Shipping ($12.95): 10-15 business days via DHL/FedEx (recommended for fastest delivery)
– Free Shipping: 15-25 business days via EMS (for orders over $50)
– Standard Shipping ($12.95): 10-15 business days via DHL/FedEx (recommended for fastest delivery)
– Free Shipping: 15-25 business days via EMS (for orders over $50)
8. How long does order processing take?
All orders are processed within 1-2 business days (excluding weekends and holidays) before being handed to the carrier. You’ll receive notification when your order ships.
9. Do you ship internationally?
Yes! We ship worldwide to most countries, excluding some remote areas and parts of Asia. During checkout, simply enter your address to confirm we can deliver to your location.
Returns & Exchanges
10. What is your return policy?
We offer hassle-free returns within 15 days of receiving your order. Items must be unused and in original condition with all tags attached. Please contact our customer service to initiate a return.
11. Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.
12. How long do refunds take to process?
Once we receive your return, please allow 3-5 business days for inspection and processing. Refunds will be issued to your original payment method. Processing times by banks/payment providers may vary.
Product Care & Styling
13. How should I care for my new wig?
Care instructions vary by wig type. Generally:
– Human hair wigs: Use sulfate-free products, avoid excessive heat, and store properly
– Synthetic wigs: Use cool water for washing and specialized synthetic hair products
Detailed care instructions are included with each order.
– Human hair wigs: Use sulfate-free products, avoid excessive heat, and store properly
– Synthetic wigs: Use cool water for washing and specialized synthetic hair products
Detailed care instructions are included with each order.
14. Can I style or dye my wig?
Human hair wigs can typically be styled with heat tools and dyed (we recommend professional coloring). Synthetic wigs cannot be heat-styled or dyed with traditional hair color. Always check the product specifications before attempting any chemical processes.
15. How long do wigs typically last?
With proper care:
– Human hair wigs: 1+ years with regular wear
– Synthetic wigs: 4-6 months with regular wear
– Human blend wigs: 6-12 months
Lifespan depends on frequency of wear, styling, and care routine.
– Human hair wigs: 1+ years with regular wear
– Synthetic wigs: 4-6 months with regular wear
– Human blend wigs: 6-12 months
Lifespan depends on frequency of wear, styling, and care routine.
Still have questions? Our wig specialists are happy to help! Contact us at [email protected] for personalized assistance with your hair needs.