Privacy Policy

Last Updated: [Insert Date]

Welcome to Wig Specialty Store (“we,” “our,” or “us”). We are committed to protecting your privacy while providing premium wig products and exceptional service to our global community of beauty enthusiasts, stylists, and fashion-forward individuals. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wigs-ponytails.com.

1. Information We Collect

To provide our diverse range of high-quality wigs and hair extensions, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping/billing address, phone number when you place an order for our lace front wigs, braid wigs, or other products.
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal email (for PayPal transactions). Note: We do not store full payment card numbers on our servers.
• Order Details: Products purchased (such as 360 lace wigs or crochet hair), sizes, colors, and preferences to enhance your shopping experience.
• Technical Data: IP address, browser type, device information, and browsing behavior to optimize our website for wig shoppers worldwide.
• Communication Data: Messages sent through contact forms or customer service inquiries about our synthetic/human blend hair or other products.

2. How We Use Your Information

As a specialty wig retailer catering to both individual customers and beauty professionals, we use your data to:

• Process and fulfill orders for our premium wigs (full lace wigs, headband wigs, etc.) and hair extensions
• Provide secure payment processing through our trusted partners (Visa, MasterCard, JCB, PayPal)
• Offer personalized recommendations based on your wig preferences and purchase history
• Improve our product offerings and website experience for global customers
• Send order confirmations, shipping notifications, and customer service communications
• Prevent fraud and enhance security for all transactions
• Comply with legal obligations related to international sales

3. Data Sharing and Disclosure

We respect the privacy of our wig-buying community and only share information when necessary:

• Payment Processors: To complete transactions for your lace frontals or bulk hair purchases
• Shipping Carriers: To deliver your braiding hair or ponytail extensions worldwide
• Service Providers: Companies that help with website hosting, analytics, and marketing (with strict confidentiality agreements)
• Legal Compliance: When required by law or to protect our rights and customers

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your data security is as important to us as the quality of our wigs:

• All transactions are protected by 256-bit SSL encryption (look for the padlock icon in your browser)
• We maintain PCI-DSS compliance for credit card processing
• Regular security audits and fraud monitoring systems
• Limited employee access to sensitive customer data
• Data retention only as long as necessary for business or legal purposes

5. Your Rights and Choices

As a valued customer, you have rights regarding your personal information:

• Access: Request details of personal data we hold about your wig purchases
• Correction: Update inaccurate shipping or account information
• Deletion: Request removal of personal data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications while retaining transactional emails
• Data Portability: Request a copy of your data in a machine-readable format

6. Cookies and Tracking Technologies

To enhance your shopping experience for our braid wigs and hair products, we use:

• Essential Cookies: For core functions like shopping cart and secure checkout
• Analytics Cookies: To understand how customers browse our wig collections
• Preference Cookies: To remember your style preferences (like lace wig types)
• Marketing Cookies: For showing relevant product ads (with your consent)

You can manage cookie preferences through your browser settings.

7. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our website and wig products are not directed at children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy to reflect changes in our wig business practices. The updated version will be posted on our website with a revised “Last Updated” date.