At Wig Specialty Store, we take pride in offering premium quality wigs and hair extensions to beauty enthusiasts, stylists, and fashion-forward individuals worldwide. We want you to be completely satisfied with your purchase of our lace front wigs, braid wigs, or other hair products. If you’re not happy with your order, our straightforward returns and exchanges policy makes it easy to shop with confidence.

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, your item must be:

  • Unused and in its original condition
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following products:

  • Opened packages of braiding hair or bulk hair
  • Any synthetic/human blend hair that has been removed from its original packaging
  • Custom or special order items (including dyed-to-match colors)

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Contact Our Customer Service

Email us at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Wig Specialty Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Product Name: [Name of product, e.g., “360 Lace Wig – Color #1B”]
Reason for Return/Exchange: [Please specify]
Preferred Solution: [Refund/Exchange for (specify product)]

I confirm the item is unused and in its original packaging with all tags attached.

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Approval

Our customer service team will respond within 1-2 business days with:

  • Return authorization (if approved)
  • Instructions for returning your item
  • Exchange options (if applicable)

Step 3: Ship Your Return

Once approved, ship your return to:

Wig Specialty Store
Returns Department
270 Chrissy’s Court
US 05443

Note: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days after we receive your return.
  • Method: Refunds will be issued to your original payment method (credit card, PayPal, etc.).
  • Shipping Costs: Original shipping fees are non-refundable.

For exchanges, we’ll ship your new item once we receive the returned product. Standard shipping times apply.

Damaged or Defective Items

If you receive a damaged or defective wig (lace front wigs, full lace wigs, etc.) or hair product:

  1. Contact us immediately at [email protected] with photos of the damage/defect
  2. We’ll arrange for a replacement or refund at no additional cost to you
  3. In some cases, we may ask you to return the damaged item

International Returns

For our global customers (excluding some Asian and remote regions):

  • All return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Need Help?

Our friendly customer service team is here to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll make sure you’re completely satisfied with your Wig Specialty Store experience.