Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide, though we currently do not ship to certain Asian and remote regions. By using our site, you confirm you are at least 18 years old or accessing with parental/guardian supervision.

1.2 Intellectual Property Rights

All content on this website, including product images, descriptions, logos, and design elements are the exclusive property of Wig Specialty Store and protected by intellectual property laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We specialize in premium quality wigs and hair extensions including:

• 4X4 Closure Wigs
• Lace Front Wigs
• Full Lace Wigs/360 Lace Wigs
• Braiding Hair & Bulk Hair
• Headband Wigs and Half Wigs
• Crochet Hair and Marley Hair
• Synthetic and Human Blend Hair

While we strive for accuracy in product descriptions and images, slight variations may occur due to monitor settings and natural hair characteristics.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase which we may accept by processing your payment and shipping the product. We reserve the right to refuse any order.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed immediately at time of order. You agree to provide current, complete and accurate payment information.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, though orders will be processed at the price in effect when placed.

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once shipped.

4.2 Shipping Options

We offer:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

4.3 International Orders

International customers are responsible for any customs fees, taxes, or import duties. These are not included in the product or shipping costs.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for unused items in original condition with all tags attached and in original packaging. Proof of purchase is required.

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Opened packages of braiding hair or bulk hair
• Synthetic/human blend hair removed from original packaging
• Custom or special order items

5.3 Return Process

To initiate a return:

1. Contact us at [email protected] within 15 days
2. Await approval and instructions
3. Ship the return to our Returns Department at 270 Chrissy’s Court, US 05443

Customers are responsible for return shipping costs unless the return is due to our error.

5.4 Refunds

Refunds are processed within 5-7 business days after we receive your return. Original shipping fees are non-refundable.

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide accurate, current and complete information during registration and checkout.

6.2 Prohibited Activities

You may not:

• Use our products for any illegal purpose
• Resell our products without authorization
• Attempt to gain unauthorized access to our systems
• Use automated systems to extract data from our site

7. Liability Limitations

7.1 Product Use

Wig Specialty Store is not liable for any allergic reactions or damages resulting from product use. We recommend patch testing new products.

7.2 Website Operation

We are not liable for any:

• Temporary website unavailability
• Technical issues beyond our reasonable control
• Delays caused by shipping carriers or customs

7.3 Maximum Liability

Our maximum liability for any claim related to our products or services is limited to the purchase price of the product in question.

8. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use and protect your personal information and is incorporated into these Terms.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state of [Insert State], United States.

11. Contact Us

For questions about these Terms or any order, please contact:

Wig Specialty Store
270 Chrissy’s Court, US 05443
Email: [email protected]